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We have access to some additional tools, and there might be an issue with your email account that we can solve. If you've gone through these steps and still can't get your email account to work on your device, please contact a GoDaddy Guide. It might help to download a different email client app to see if your email setup works with it. There are many different email clients in the app store that are free to download, and they can aid with troubleshooting mail setup on your device to determine if the current setup that's not working is specific to that particular app. On certain devices, you are able to download different email client apps (like myMail or K9 Mail) from your device's app store. Step 5: Download a different email client

If that doesn't work, repeat steps 1-5, select SSL for the Security type and try port 465.

Tap and hold your finger over the account you want to fix.

To change your Android SMTP port settings

However, all the information you need is in these steps. Note: The steps to change SMTP ports on your Android device might be a little different depending on your make/model and your network provider. If port 80 doesn't work, you can try some alternate ports. Typically, port 80 works well on Android devices, but sometimes ISPs or network providers block specific ports for security reasons. (You can use the same password again.)Īfter resetting the password, try setting up the email account again. If you've verified that your password is correct by successfully logging in, but you still can't set up email through your Android, reset your Workspace Email password. Your server names might also be different than our default setup depending on which type of email plan you have and where you purchased it. Double-check that you're using the correct incoming and outgoing servers (host names), email address, and password to connect to your email account. Typing on an Android device can be tricky it's easy to mistype a letter or two. You might need to contact the system administrator who set up your account. If you can't sign in, double-check that your email account is set up and you have the correct email address and password. Step 1: Make sure you can connect to Mobile Emailįirst, connect to Mobile Email on your device to make sure you have an account and that your user name and password work. In the meantime, you can always use our Mobile Email ( ) to keep in contact with customers, friends, and family members.

Use the following information to troubleshoot common issues when setting up email on an Android device. Troubleshoot Workspace Email setup on Android